Help
Account access help.
Find your purchase, get into your account and start watching. Most answers are below.
I can’t find the email
After you pay, Neon CRM emails your receipt and we email a link to set up your account. Search your inbox and your spam or junk folder for Birds Eye View Project. Setup links work for 48 hours. If yours has expired, request a new link with the email you used at checkout.
The film isn’t in My Library
Your film belongs to the email address entered at checkout. If you are signed in with a different address, sign out and sign in with the checkout email. If a payment is still being confirmed, the film appears once it clears.
I can’t sign in
Use Forgot password. If your account is not set up yet, the same page sends a fresh setup link. After five unsuccessful attempts, wait 15 minutes before trying again.
The film won’t play
Sign in, open My Library and select Watch Documentary. The film plays in current versions of Chrome, Safari, Firefox and Edge. Refresh the page, close other tabs that stream video, and check your connection.
The film becomes available on November 11, 2026. Before then, My Library shows it as purchased.